Shipping

We carefully prepare each ORA order for shipment.

Orders are typically processed within [2-3 business days] after purchase. Once your order ships, you will receive a confirmation email with tracking information when available.

Shipping times vary depending on the destination and shipping method selected at checkout. Delivery estimates are provided as a guide and are not guaranteed.

Domestic Shipping

We ship throughout the United States. Available shipping options and rates will be shown at checkout.

International Shipping

We ship internationally.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.

International delivery times may vary due to customs processing and circumstances outside of ORA's control.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the carrier. If your package is delayed, please use the tracking information provided to check its status.

If your package appears to be lost or has not arrived within a reasonable period after the expected delivery date, please contact us at hello@orapaper.com and we will be happy to assist.

Incorrect Shipping Address

Please review your shipping information carefully before completing your order.

If you realize that your address is incorrect, contact us as soon as possible at hello@orapaper.com. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

ORA is not responsible for orders delivered to an incorrect address provided by the customer.

Returns & Exchanges

All sales are final.

At this time, we do not accept returns or exchanges.

If your order arrives damaged, incorrect, or is missing an item, please contact us at hello@orapaper.com within 14 days of delivery.

Please include your order number and, if applicable, photographs of the damaged or incorrect item so we can review the issue and assist you.

If a resolution is approved, it may include a replacement or refund.

Damaged Items

If your order arrives damaged, please contact us within 14 days of delivery and include photographs of the packaging and product. This helps us understand what happened and determine the appropriate resolution.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 14 days of delivery at hello@orapaper.com with your order number and details of the issue.